Reverb Reviews

Reverb.com is renowned for its wide array of musical instruments and gear, with electric guitars, effects pedals, and pro audio equipment being some of the most sought-after products. The platform also offers services like Price Drops, 0% Financing, and Handpicked Collections. Additionally, Reverb supports environmental initiatives through its Carbon-Offset Shipping program, which contributes to forest protection. The Reverb App provides a convenient way for users to browse and purchase gear, and the site frequently features Deals and Steals for bargain hunters. Moreover, Reverb has facilitated the sale of equipment from famous artists, enhancing its appeal to music enthusiasts.

Reverb.com offers a variety of payment methods to accommodate different preferences. Sellers can accept payments via Visa, Mastercard, American Express, Discover Card (US only), debit card, Apple Pay, Google Pay, PayPal, Reverb Credits, and Affirm Financing. The platform's payment system, Reverb Payments, ensures secure transactions with fraud prevention and chargeback risk management. Funds from sales are directly deposited into the seller's bank account in their local currency. For international transactions, an additional 1% cross-border fee is applied, except within the European Economic Area (EEA) where transactions are considered domestic. The cost for using Reverb Payments is a percentage of the total sale, similar to PayPal, with fees varying by country. For example, in the USA, the fee is 3.19% + $0.49 USD per transaction. Payouts are initiated 1-2 business days after delivery confirmation for the first sale, and subsequently when a valid tracking number shows the item is in transit, subject to approval within two business days.

Reverb.com's return policy allows for preference-based returns, meaning if a buyer does not like an item, they can return it if the seller's policy permits. Sellers can set their own return policies, which are displayed in the Payments & Returns section of each listing. Regardless of individual policies, all purchases are protected by Reverb Buyer Protection. In terms of shipping, for returned shipments covered by insurance, Reverb collaborates with the buyer and seller to manage claims with the insurance provider. If an order is lost or damaged during shipping and is uninsured, Reverb does not hold liability and cannot guarantee reimbursement. When a return is initiated because the buyer simply does not like the item, and the seller's policy allows for returns, the buyer must provide their own return shipping label. Once the item is returned, the refund should be processed within 48 hours.

When selling on Reverb.com, sellers are subject to a 5% selling fee on the total sale amount, which includes shipping. This fee has a minimum of $0.50 and a maximum of $500. Additionally, a payment processing fee of 3.19% + $0.49 is applied to each transaction. For international transactions, an extra 1% cross-border fee may be incurred, except within the European Economic Area where such transactions are considered domestic. Listing items on Reverb is free, and these fees are only charged when an item sells..

Reverb.com is recognized as one of the leading platforms for buying and selling musical gear, known for its low fees, safe and easy processes, and excellent customer service. It stands out in the music community for its wide selection of instruments and reliable customer support. Compared to alternatives like Sweetwater, eBay, and Craigslist, Reverb.com offers a more specialized marketplace that caters specifically to musicians and music enthusiasts. While other platforms may have their own advantages, such as Sweetwater's zero sales fee for selling used gear and post-sale services, Reverb.com maintains a strong position due to its focus on music gear, community engagement, and environmental initiatives like Carbon-Offset Shipping. The platform's commitment to providing a secure environment for transactions with features like Reverb Buyer Protection also contributes to its favorable comparison with other online marketplaces.

On Reverb.com, price negotiation is a feature that allows buyers to make an offer to sellers. This can be done by selecting the Make an Offer button on a listing. After submitting an offer, sellers have 24 hours to accept, decline, or counter it. It's similar to negotiating in a real marketplace, aiming to get the item at a lower price than listed. If a seller accepts an offer, or if a buyer accepts a seller's counteroffer, the item is considered purchased and the buyer is expected to complete the transaction.